Transportation

Checker Cab (Windsor Residents -)
No extra charge for use of one of four accessible vehicles. Advanced bookings accepted but not necessary.

Phone: 519-254-7777

Courtesy Accessible Transportation
24 hour notice, door to door service, wheel chair accessible. 24 hours a day;Set fees apply.

Phone: 519-890-3431 | Cell: 519-984-6177

CROWN Patient Transfer
Fully equipped wheel chair accessible vans. Transportation & personal care giver assistance is available to accompany you on trips to the hospital, nursing home, doctor’s office, grocery stores, the bank and more, to ensure your well being and safety.

Phone: 519-977-0666
Toll-free: 1-855-977-0666
Website: www.crownaccessible.com

Helping Hands Windsor (& Chatham)
No waiting time fee if client is traveling from city to city, unless excessive

Phone: 519-355-1654
Website: www.windsoressex.cioc.ca

Patient Transfer Services
Available 24 hours/day while a RN accompanies client on all long distance trips and there is room for one extra passenger.

Phone: 519-996-2108
Website: www.ptswindsor.com

Transit Windsor:
Fully accessible bus routes. Drivers, upon request, will provide assistance with lap belts. Pick-ups and drop-offs are to be done at regular bus stops. Courtesy stops may be accommodated provided they can be done safely according to driver discretion.

This accessible service provides:

  • Low floor from front to rear
  • Walk straight on – no steps
  • Bus floor lowers to curb level
  • Extra wide passenger doors
  • Electronically controlled heating and air-conditioning
  • Wheelchair securement provisions for two chairs (customers are required to set their brakes on wheelchairs and/or scooters)
  • Large electronic destination signs
  • Improved panoramic windows

Phone: 519-944-4111
Website: www.citywindsor.ca

Van-Go
Accessible taxi services in Windsor and Essex County with a minimum fee for short distances.

Phone: 519-971-3578 or 519-252-9351

Essex County Residents
Can-Am Indian Friendship Center of Windsor Inc. Life Long Care Program
Services Windsor and Essex County and provides transportation to off reserve Aboriginal seniors and disabled persons of all ages. Services include transportation to medical appointments, shopping and errands.

Phone: 519-253-3243
Website: www.caifc.ca

(Care-A-Van) WINDSOR-ESSEX COMMUNITY TRANSIT 
Provides door-to-door transportation services to persons of any age who are physically disabled and the frail elderly who lack transportation. Capacity for 16 passengers, including four wheelchairs. Transportation to Essex and Windsor.

If you are unsure which area that you fall into, please call 1-855-728-1433.
A dedicated staff member will ask you a few questions and transfer you to the correct agency in your area for service.

Essex Community Services (Care-A-Van) Phone: 519-776-4231 | Website: www.essexcs.on.ca/windsor-essex-community-transit

Amherstburg Community Services (Care-A-Van)  Phone: 519-736-5471 | Website: www.amherstburg-cs.com/services/care-a-van

Harrow and Colchester South(Care-A-Van)  Phone : 519-738-1105 

Care Medical Transportation Services

Phone: 519-735-9420 or 1-866-900-9420
Website: www.caremedicaltransport.com

North Shore Transit
Adults with a disability, the frail and the elderly are eligible. Serves residents of Puce, Emeryville, Woodslee, St. Joachim, Ruscom, Stoney Point and Belle River. Transportation is provided Monday, Tuesday, Wednesday and Friday, curb-to-curb service to Windsor.

Phone: 519-728-1435
Website: www.lakeshorecommunity.net

South Essex Community Centre: Erie Shore Community Transit
Erie Shore Community Transit is a personalized door-to-door accessible transportation service for persons who are frail elderly, have a physical mobility barrier, visual or hearing impairment. To Kingsville, Leamington, Chatham-Kent (town of Wheatley only), Essex, Lakeshore, Amherstburg, Tecumseh (Sandwich South only), Belle River and Windsor. 7 day transportation for doctors appointments, outreach, shopping, etc. Escort Driver program. Adults 18 years and older with a physical disability and the frail elderly are eligible. Registration required

Phone: 519-326-9030
Website: www.secc.on.ca

TLC Patient Transfer: Kingsville

Phone: 519-792-4310 | Contact Tracey Howard or Tony Taylor

Voyageur Transportation: London
Available transportation 24 hours a day, which includes non-emergency transfer transportation.

Phone: 1-800-263-7163 or 519-455-4579
Website: www.voyageurtransportation.ca

Train

WINDSOR LOCATION
The Windsor VIA Rail Station:

298 Walker Road. Windsor, Ontario, N8Y 2M9
(At Riverside Drive, behind Hiram Walker’s Distillery)
Phone: 1-888-842-7245 or 1-800-268-9503 (Purchase tickets at least 48 hours)
Website: www.viarail.ca

ACCESSUBILITY FEATURES
It is equipped with:

  • Wheel chair accessible front entry
  • Gender specific wheel chair accessible bathroom stalls or a unisex wheel chair accessible bathroom
  • A manual lift system with a 500 lb. capacity. The lift is stored in a shed on the platform. Via staff wheel it out to the train when it is needed. The operator uses a crank to manually raise and lower the lift. The lift is available at both Windsor and London Stations but may not be available at others
  • There are two types of cars that travel between Toronto & Windsor, each with its own floor plan and specific door widths (see attached). The cars that are designated for wheelchairs have a tie down system, but no passenger restraint system

Be prepared to answer questions regarding:

  • Child’s weight
  • Wheel chair weight, length, height
  • If an escort is required to assist with eating/personal hygiene/administration of medication / nursing supervision, etc. (see information below on ‘Free Escort’)
  • Caregiver needs
  • Departure dates
  • Other

CHECKED BAGGAGE
Wheelchairs that are checked as ‘baggage’ are free of charge.
Wheelchairs may be folding or rigid, manual or power, but must be less than 32” wide when fully open.
Electric wheelchairs and scooters must weigh less than 68 kg (150 lbs) and not exceed 32” in width and 72” in height or length. Exceptions are made up to 250 lbs if departure and destination stations are equipped with lifts to (un)load them.

FREE ESCORT
Passengers who need assistance attending to their personal care needs (for eating, personal hygiene and medical care) and transfers on/off train (if no lift is available), can have one escort travel free with them. The escort is expected to be able to assist with transfers. An escort may travel for free with any child eight (8) years of age and older who requires assistance in the above areas. The traveler with special needs must present, for each trip, a valid card from a recognized association or institution for persons with disabilities, ie. available through Easter Seals (www.easterseals.org) or a recent letter dated within the last 9 months and signed by a doctor. To be valid, the letter must describe exactly which of the following personal needs the traveler can’t attend to him/herself, ie. Eating, personal hygiene, medical care (administration of medication, supervision by nurse, etc).

Disabled Person Parking Permit
Applications can be obtained at any Ministry of Transportation office or by visiting the website below.

Website: www.mto.gov.on.ca